One of a leader’s most important roles is supporting a company’s people in a crisis. The heartbreaking images of violence and suffering in Ukraine is leaving millions of people afraid, angry, and anxious. Some have family, friends, or colleagues in the region. Others are watching the tragedy unfold via 24/7 news coverage.
The war is clearly having an impact on the personal and professional lives of millions of people working in the U.S. and across the globe. So, how should business leaders respond?
Recently, One Mind at Work collaborated with other leading mental health organizations — including the Health Action Alliance, SHRM Foundation and APA Foundation — to release a set of practical steps employers can take to support employees who are facing challenges due to the wear in Ukraine:
First, let employees know you understand the impact of Ukraine on mental health and communicate openly about the support services your company is providing. Many organizations have launched humanitarian aid campaigns to give employees an opportunity to have an impact as millions flee for safety.
Second, encourage workplace conversations so employees can share what they’re feeling. Leaders can set the tone by explaining their own feelings about the conflict. This can help remove stigma, let employees know they are not alone, and reinforce a company’s culture as a psychologically safe place to work and find support.
Third, educate workers on how to recognize signs of stress among colleagues. If people understand and notice signs of distress, they can help direct a co-worker to support services that can help.
Fourth, encourage managers to keep an eye on their team members and be prepared to respond in appropriate ways. Giving employees flexibility on deadlines and workloads can help people experiencing difficulties. Sometimes, just being willing to listen and empathize can help create the space employees need to share their feelings and concerns.
Fifth, managers should use conversations with employees to remind them of the mental health benefits companies have available. While many companies offer support, employees don’t always know where to turn for help.
At a time when trust in traditional sources of authority like government and the media is falling, people are increasingly turning to business leaders to speak out on issues that impact the lives of their employees. This responsibility is being tested during the invasion of Ukraine. Business leaders need to respond with compassion and empathy while offering employees the resources they need to get through this crisis.